Employee Spotlight: Erin McKeown-Cortez, Community Service Representative Manager

What is your favorite thing about working at Center City District? 

EMC: I’m in my 13th year with the Center City District. I’ve seen a lot of changes along the way, but one thing that has always remained in the CSR program is a sense of family. We are a tight knit group who have each other’s backs and come together in times of need. I’m truly grateful to be a part of such a wonderful team.   

What is your role, and what does a day in your work life at CCD look like? 

EMC: I am a Community Service Representative (CSR) Manager, and I currently work with our C team on the evening shift, from 12pm – 8pm. My day typically starts at 11am, where I plan deployment for the day and do some administrative work. Our team briefing starts promptly at 12pm, where I give my team their assignments and make sure they are ready for their shift. The remainder of my shift is a mixture of meetings, walking the district to make sure all is well, and checking on my team.    

What work are you most proud of in your role at CCD? 

EMC: I love the instant gratification that being a CSR offers. Countless times I’ve seen the relief on someone’s face when they are lost and I’m able to direct them to their destination or the excitement when I offer a new option for a tourist to see. I truly feel like I make a difference in my city. 

If you were planning a day out in Center City, what would be on the agenda? 

EMC: Definitely the hop on/off Big Bus tour. It’s a one stop shop. In addition to the awesome double-decker bus transportation, you learn interesting (and honestly pretty cool) facts from the tour guide. I’m a Philly girl born and raised, and even I have learned new things, so I can only imagine what a tourist can learn! Also, you’re free to get off along the route so it gives you the opportunity to experience the things that you’re learning about on the drive. A couple stops I would hop off for are the National Constitution Center to see their show “Freedom Rising” and of course the Reading Terminal Market to grab a cheesesteak. 😊 

What is something interesting about you outside of your CCD work that you would like to share about yourself? 

EMC: I come from a pretty big Irish/catholic family. I’m the youngest of 9, but my greatest accomplishment (by far) is being the mother of 4! I have 2 girls and 2 boys that keep me busy but being their mother is the greatest honor! 

Join Our Team 

Interested in learning more about the work done by our community service representatives? Learn more about the program here. To learn more about joining our team, visit our career page