Community Service Representatives

The Center City District's community service representatives (CSRs) are a welcoming presence in downtown Philadelphia who serve as eyes and ears for the police.

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The Center City District's community service representatives (CSRs) are a welcoming presence in downtown Philadelphia. CSRs patrol on foot seven days a week, wearing distinctive teal uniforms and equipped with two-way radios, first-aid gear, maps and more. They interact with the public to provide information or directions and are equally prepared to administer first aid, request police services or provide outreach to unsheltered individuals.

CSR – Police Partnership 

The CSRs enjoy a unique working relationship with the Philadelphia Police Department. CSRs participate in twice-daily roll call and coordinate their deployment strategies with Philadelphia police officers who patrol on foot and by bicycle downtown and who are deployed from the Center City District Police Substation, located in the CCD's administrative offices.

Public Space Reporting

Using customized handheld computers and a geographic information system (GIS), specially trained CSRs survey every block in the Center City District monthly, recording deficiencies and problems in the public environment. 

Their reports of damaged street lights, traffic signs, fire hydrants, clogged sewers, etc., are forwarded promptly to the responsible agency and CCD follows up to ensure prompt attention. 

Join Our Team

Center City District is looking for outgoing, customer service-oriented individuals to join our Community Service Representatives (CSR) Team. As a CSR you will be an outdoor, roving Goodwill Ambassador, providing hospitality services while walking in assigned areas of Center City and acting as a positive, friendly, and welcoming presence. CSRs communicate the sites of interest, current entertainment and events, provide directions and assist tourists, visitors, residents and businesses. If you or anyone that you know are interested in this exciting career opportunity, please visit the Job Opportunities page for more information.

CCD Services

Employee Spotlight: Erin McKeown-Cortez, CSR Manager